Terms and Conditions
Here at Detailers Juice we pride ourselves on providing our customers with the very best customer service.
Our aim is to dispatch goods as soon as possible. Our delivery times are 2 -5 days. Please be aware that in some cases this can be longer due to high order volumes and unforeseen circumstances.
When entering the delivery address please ensure that you give all the relevant information and that you have double checked the address given before processing the order. If the information given is not accurate this will result in us incurring additional delivery cost from our shippers, we reserve the right to pass this on to the customer if they missed information or given us the wrong information. With this process we can also ask the carrier to hold your parcel until the additional shipping has been paid.
All deliveries will be attempted three times, the third time the carrier will arrange with the customer for the delivery, failure to be able to receive the parcel on the third attempt will result in the goods being returned to us. If the goods are returned to use we reserve the right refund the order value to the customer minus any losses we have incurred from this i.e. postage cost and admin cost.
All parcels MUST be signed for it is the customers job to ensure they are in or have entered a delivery address where the parcel can be signed for, failure to sign for the parcel will result in a non delivery and again this will be attempted 3 times then the parcel will be returned to use. At this point we will recover any loses before refunding or additional delivery charges for additional delivery.
Missing Or Lost Parcels
We understand that from time to time our couriers may damage or lose your parcel. This is out of our hands as this happens at the courier depot. They do not inform us when this happens, we only find out through the customer. We allow 10 days from the date of dispatch (This is found in your email) for you to inform us that you have not received your parcel in order for us to send you a replacement. If 10 days have passed and you have not checked your tracking or contacted us, then it is down to our discretion as to whether we replace your parcel. We will offer a refund, but it is your responsibility as the recipient to inform us and check your tracking regularly.
Delivery Of Parcels/ Address's
When entering your delivery address please ensure that you give all the relevant information and that you have double check the address given before processing the order. If the information given is not accurate this will result in us incurring addition delivery cost from our shippers we reserve the right to pass this on to the customer when down to miss information or wrong information given. With this process will we can also ask the carrier to hold your parcel until the additional shipping has been paid.
Any damages must be reported within 48 hours of signing for a delivery accompanied with a brief description and pictures if requested of the items.
We will not replace any packaging or item that has been mishandled resulting in a breakage or spillage. This includes things like dropping a bottle and breaking a trigger, storing liquids on its side which results in leaking. As the customer you have a responsibility to look after the products and packaging.
We will not replace items that have been stored in cars and leaked and we will not take responsibility for any damage caused by storing products in an improper manner, products should be stored in cool dry conditions out of direct sunlight and are not allowed to go below 4 degrees.
Please email us at firstname.lastname@example.org as soon as there is a problem and we will do everything we can to rectify this. We are always here to help and solve the problem for you. We pride ourselves on excellent customer service.