Privacy Policy & Cookies

Detailers Juice website is a platform powered and managed by Shopify, we do not personally store or collect your data and the ways in which Shopify do this are all stated below, including the cookies used.

Information from cookies and similar tracking technologies

What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.

Why does Detailers Juice use cookies and similar tracking technology?

  • We use cookies to recognize your device and provide you with a personalized experience on our website, or otherwise through the services. We also use cookies as part of the services, for example to operate the shopping cart. 

  • Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

  • Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.

    We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. Although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you.

  • Merchant storefronts

    When merchants use our platform to power their online stores, we place the following cookies for visitors of their stores:

    Cookies Necessary for the Functioning of the Store:

    Name Function
    _ab Used in connection with access to admin.
    _orig_referrer Used in connection with shopping cart.
    _secure_session_id Used in connection with navigation through a storefront.
    Cart Used in connection with shopping cart.
    cart_sig Used in connection with checkout.
    cart_ts Used in connection with checkout.
    checkout_token Used in connection with checkout.
    Secret Used in connection with checkout.
    Secure_customer_sig Used in connection with customer login.
    storefront_digest Used in connection with customer login.

    Reporting and Analytics

    Name Function
    _landing_page Track landing pages.
    _orig_referrer Track landing pages.
    _s Shopify analytics.
    _shopify_fs Shopify analytics.
    _shopify_s Shopify analytics.
    _shopify_sa_p Shopify analytics relating to marketing & referrals.
    _shopify_sa_t Shopify analytics relating to marketing & referrals.
    _shopify_uniq Shopify analytics.
    _shopify_visit Shopify analytics.
    _shopify_y Shopify analytics.
    _y Shopify analytics.
    tracked_start_checkout Shopify analytics relating to checkout.

    Shopify’s websites

    When visitors load Shopify’s websites, we generally place the following Shopify cookies:

    Cookies Necessary for the Functioning of the Sites

    Name Function
    _Brochure_session Used in connection with browsing through site.

    Reporting and Analytics

    Name Function
    _landing_page Tracks landing pages.
    _orig_referrer Tracks landing pages.
    _s Shopify analytics.
    _shopify_fs Shopify analytics.
    _shopify_s Shopify analytics.
    _shopify_sa_t Shopify analytics relating to marketing & referrals.
    _shopify_uniq Shopify analytics.
    _shopify_y Shopify analytics.
    _y Shopify analytics.
    ab_test_3190590030 Shopify analytics.
    cart_sig Shopify analytics.
    ki_r Shopify analytics.
    ki_r Shopify analytics.
    ki_t Shopify analytics.
    ki_t Shopify analytics.

    Additionally, we use pixels and tags from the following third parties, which may in turn place cookies:

    Reporting & Analytics:

    Third Party Description Privacy Policy
    Alexa Metrics We use Alexa Metrics to help measure how users interact with our websites. https://www.alexa.com/help/privacy
    Bugsnag We use Bugsnag to help us troubleshoot and fix issues with our websites. https://docs.bugsnag.com/legal/privacy-policy/
    Chartbeat We use Chartbeat to help measure how users interact with our websites. https://chartbeat.com/privacy/
    Crazy Egg We use Crazy Egg to help measure how users interact with our websites. https://www.crazyegg.com/privacy
    Fullstory We use Fullstory to help measure how users interact with our websites. https://www.fullstory.com/legal/privacy/
    Google Analytics We use Google Analytics to help measure how users interact with our websites. https://policies.google.com/privacy
    Hotjar We use Hotjar to help measure how users interact with our websites. https://www.hotjar.com/legal/policies/privacy
    KissInsights We use KissInsights to help measure how users interact with our websites. https://signin.kissmetrics.com/privacy/
    LinkedIn Analytics We use LinkedIn Analytics to help measure how users interact with our websites. https://www.linkedin.com/legal/privacy-policy
    New Relic We use New Relic to help measure how users interact with our websites. https://newrelic.com/termsandconditions/privacy
    Optimizely We use Optimizely to help us test improvements or changes to our websites. https://www.optimizely.com/privacy/

    Advertising:

    Third Party Description Privacy Policy
    Bing Ads We use Bing Ads to deliver targeted advertisements to individuals who visit our websites. https://privacy.microsoft.com/en-ca/privacystatement
    Drift We use Drift to help us with conversational marketing to customers while they visit our websites. https://www.drift.com/privacy-policy/
    Facebook Custom Audiences We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our websites. https://www.facebook.com/policy.php
    Google Doubleclick We use Bing Ads to deliver targeted advertisements to individuals who visit our websites. https://policies.google.com/privacy
    Hubspot We use Hubspot to manage our relationships with our customers. https://legal.hubspot.com/privacy-policy
    Intercom We use Intercom to manage our relationships with our customers. https://www.intercom.com/terms-and-policies#privacy
    Marketo We use Marketo to manage our relationships with our customers. https://documents.marketo.com/legal/privacy/
    Snapchat We use Snapchat to deliver targeted advertisements to individuals who visit our websites. https://www.snap.com/en-US/privacy/privacy-policy/
    SourceKnowledge We use SourceKnowledge to deliver targeted advertisements to individuals who visit our websites. http://www.sourceknowledge.com/privacy
    Stackadapt We use Stackadapt to provide real time optimization. https://www.stackadapt.com/privacy

    Social Media & Content:

    Third Party Description Privacy Policy
    Disqus We use Disqus to provide commenting capabilities on posts on our websites. https://help.disqus.com/terms-and-policies/disqus-privacy-policy
    Facebook Connect We use Facebook Connect to allow visitors to our website to interact with and share content via Facebook’s social media platform. https://www.facebook.com/policy.php
    Gravatar We use Gravatar to allow visitors to our websites to create avatars. https://en.gravatar.com/site/privacy
    Pinterest We use Pinterest to allow visitors to our website to interact with and share content via Pinterest’s social media platform. https://policy.pinterest.com/en/privacy-policy
    Twitter We use Twitter to allow visitors to our website to interact with and share content via Twitter’s social media platform. https://twitter.com/en/privacy
    Wistia We use Wistia to display video content. https://wistia.com/privacy

  • How long will cookies remain on my computer or mobile device?

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.

    How to control cookies?

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

    Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.

Please contact April Nathan at detailersjuice@hotmail.com if you wish to be removed, location 2 Larkins Close, Potton, SG19 2RT. 

 

How long do we retain your personal information?

  • Shopify acts as a data processor on behalf of our merchants, except where personal data of merchants’ customers is used for the purposes specified for us in Section 3 ‘What do we use this data for?’ Purposes include for risk and fraud screening. Once you terminate your relationship with us, we generally will continue to store archived copies of your personal information for legitimate business purposes such as to defend a contractual claim or for audit purposes and to comply with the law, except when we receive a valid erasure request. On our Detailers Juice your information is stored through Shopify and it's legal process, they are fully GDPR compliant as are we and if you wish to be removed please contact us on the above details. 

  • If you use Shopify Pay, we keep your information as long as your Shopify Pay account remains active. If you would like to delete your Shopify Pay account, and for us to delete all of your personal information stored in connection with that account, please use the “Opt Out” toolbar at the bottom of our Shopify Pay website.

  • We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.

 What we don’t do with your personal information

  • We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies for the marketing of their own products or services.

  • If you are a merchant using Shopify’s Services, we do not use the personal information we collect from you or your customers to independently contact or market to your customers. However, Shopify may contact or market to your customers if we obtain their information from another source, such as from the customers themselves (for example, if they use Shopify consumer-facing services like Arrive or Shopify Pay).

  • How do we keep your personal information secure? Detailers Juice website is powered through shopify so the below is also applied on our website as it is a Shopify platform.

    • We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other personal information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.

    • Shopify perform annual audits to ensure the handling of your credit card information aligns with industry guidelines. They are certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, the platform is audited annually by a third-party qualified security assessor.

    • No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

 

Automated Decision-Making

In the course of offering our services, Shopify uses a number of machine learning algorithms and forms of automated decision-making. For example, we use automated decision-making: to prevent risk and fraud by merchants; to help merchants avoid fraudulent transactions from their customers; to personalize merchants’ experience when they use our admin and app store; and to determine eligibility for certain services (like Shopify Capital).

Most of these algorithms (excluding the personalization features and a subset of customer risk/fraud screening, discussed in more detail below) are not fully automated and include some human intervention (for example, customer risk and fraud scores are provided to merchants, who must intentionally decide how to act on them). Our personalization algorithms are fully automated, but only affect display features like how apps in the app store are presented to you. Similarly, we have a small subset of fully automated fraud screening blacklists, which, if we believe a transaction was made using stolen or fraudulent payment information, may stop a customer from completing a transaction--but only for a period of between a few hours and a few days.

 

Control over and access to your personal information

Shopify understands that you have rights over your personal information, and takes reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. 

If you are a merchant’s customer and wish to exercise these rights, please contact the merchants you interacted with directly -- we serve as a processor on their behalf, and can only forward your request to them to allow them to respond. It’s important to remember that if you delete or limit the use of your personal information, the Services may not function properly. Additionally, if you use Shopify Pay and would like to have your personal information erased, please use the “Opt Out” tool at the bottom of the Shopify Pay website.

If you have any questions about your personal information or this policy, or if you would like to make a complaint about how Shopify processes your personal data, please contact Shopify by email at privacy@shopify.com, or by using the contact details below.

How to contact Shopify

If you would like to make a legal request, or similar document seeking information about our merchants, their stores, or other parties whose data we process, please review our Guidelines for Legal Requests.

Residents outside of the European Economic Area:

Shopify Inc.

Attn: Chief Privacy Officer

150 Elgin St., 8th Fl

Ottawa, ON K2P 1L4

Canada

 

 

We have included the details from Shopify as our platform is run from Shopify therefore we personally do not store any information from you as a customer and Shopify manage and control your data through the legal process as stated above. We  can assure you we follow all the relevant guidelines and never store your personal data anywhere but through Shopify's terms.